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Going East or West?
A Handbook for American and Chinese Business Travelers

We invite you to browse the introductions from each section in our book. We have included extensive directory listings for each of the related topics in the book. Our international business directory is also available online. Whether you are an experienced business traveler or going abroad for the first time, you will find useful information and cultural insights in our book. Brief stories in each section illustrate cultural issues and situations on both sides of the planet.

I was staying in the guest house of a small college in central China. One day, several students came to visit me. I had some cookies and hot water. I offered the cookies and suggested some instant coffee or tea. They all said no, no one wanted anything. Being from the Midwestern US, I wished I'd had something else to offer, supposing they would have preferred soft drinks or some other snack. But I didn't have anything else and accepted that they did not want what I had. We talked for awhile, then they left. It was not until several months later that I learned I'd made a cultural mistake. ...

Going East or West?


Each section in our book directly and concisely addresses the concerns of business travelers, from both sides of the Pacific.


Need to work with an interpreter? Our suggestions will help you communicate clearly. Need to address contract negotiations? The cultural insights we provide can help you succeed.


We offer a variety of services to assist with these and other international business questions. Please visit the Services section of our web site or contact us for more information.

Zhengzhou 2002
Zhengzhou, Henan 2002

Social and Cultural Issues

Language Issues

Time, Money, and the System

Situations and Scenarios

Greetings, Meetings, and Presents

Traveling and Getting Around Town

Hotel Services and Accommodations

Restaurants, Dining, and Table Etiquette

Prices, Negotiations, and Bargaining

Management, Labor, and Quality Assurance

Personal Security and Health Care

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